Aiello Home Services- Plumbing, Heating, AC, Electrical & Drain Cleaning - Windsor Locks, Connecticut

Lawrence V.

Tom, AIELLO’s electrician came to my residence at 8:30 AM today to do a free courtesy check up of the electrical system in my 50 year old CONDOMINIUM unit. I asked him what the check up entailed. The inspection started with the inspection of 3 the electric supply panels in my unit. . The first electric panel presented with a circuit breaker that had a broken wire connector that was causing the wire attached to it to overheat. To correct this, Tom said the breaker needed to be replaced. Upon the inspection of the other two panels he found that one of the 100 amp wire connectors had degraded and was overheating. I asked if there was a simple solution to remedy the compromised part. He said there was no fixing it, the connector was an integral part of the panel and the panel was over 40 years old. Upon discussing my options I decided to have a new 100 amp panel installed which incorporated the functions of both panels into a single panel.
I agreed to have Tom replace the circuit breaker and install a new 100 amp panel. I asked when the repairs could be started? He said he could start repairs immediately. We just had some paperwork to do and he would start. He called the warehouse and ordered the replacement panel and it was delivered within the hour. In the meantime he removed the old panel and prepared the wiring
for installation into the new panel when it arrived. Start to finish Tom had the job completed by 1:00PM. Thankful i called AIELLO
to request the free electrical courtesy check. I would have never known that my electrical system had hidden problems that could have resulted in a fire. I give Tom a 5 star ⭐️⭐️⭐️⭐️⭐️ rating.
Larry V.

noah L.

The tech (Matt M.) was very professional and knowledgeable. He did a basic oil furnace service. He recommended replacing or checking a couple other components but was not pushy. He walked by our outdoor AC unit and pointed out some things we needed done. He was correct because it hasn't been serviced in the 4 years since we bought the house. Again, he wasn't pushy or trying to upsell, just made a professional recommendation on what he was seeing. We will definitely use Aiello in the future.

Val K.

This is the second time Aiello has bailed us out of an urgent problem. We've used their hvac and plumbing services - both times the techs were fantastic: prompt, knowledgeable, honest, and accommodating. For our main bath drain leak, Aiello was able to get plumbers in and repaired the leak in less than 24 hours. Rocco and Zach were 5 star, and shout out to Brian for hvac.

We've used other services in the past and the difference is night and day. Aiello employees are exceptional and I wouldn't bother with another service ever again. Don't waste your time or money, call Aiello first.

Mariliz T.

Excellent service and quality of work. I had some plumbing replaced and clog cleared. Technician Humberto Properly explained everything being done and got the job done timely along with technician Bob. They were all highly professional and courteous. Definitely recommend.

Maria L.

Ken did a great job at servicing my furnace. He showed me what was found, what needed to be done, how much to fix the issues and also how to prevent issues in the future. It was the most thorough any one has ever been on explaining everything and he was super nice and extremely knowledgeable. I will definitely continue using Aiello.

CB

We had an annual service for furnace, and it was amazing. Everything explained so well, and reasonable price! All filers changed, and cleaned up, including nozzle. Total cost:$190
Rich is a star of what he is doing, he is really great at his job!

Jennifer W.

Wonderful! I had placed an emergency call after coming home to a flood due to my water heater breaking. This company had someone out within an hour and new water heater replaced right there and then. Great communication. My family and home was respected and everything was explained thoroughly. Call with confidence. Thank you so much!!

Sharon A.

Let me start by saying that the service I received from Aiello was top notch. I had a plumbing issue in an upstairs bathroom shower that resulted in a water leak. I called Aiello and they sent someone out early the next day. I had called other plumbers and no one called back. Rob came to the house at exactly the time as promised. He was awesome - friendly, professional and was great with my 2 dogs. The work was completed in about 2 hours.

The reason I can only give 3/5 stars is because of the price. Yes, I agreed to it, but because I was in a situation where I had no water in the house because I had to shut it off, I was in a tough spot.