D & F Power Equipment Inc - Suffield, Connecticut

Will P.

Never again. Scam, in my opinion. See picture. Took my two year old Honda lawn mower for a tuneup. Only contact after drop off was the call to pick it up, and there's no contract at drop off, just what you see. So spark plug and air filter not included, that's the "parts" extra part, even though that should be included in a tuneup. HERE'S THE SCAM (in my opinion). They said they couldn't sharpen the blades because they were in too poor condition. So they replaced them. Without asking. Or even letting me know. And then charges me. I wasn't unhappy with the cutting - I brought it for the engine and a sharpen would be a bonus. They offered to put the old parts on but it would take a few days. I did pay, cuz it wasn't crazy expensive, didn't want to waste time, and who knows what happened to the old parts. I will look to contact Honda directly and look into a complaint with state AG. If I wasn't a working stiff and had time, I'd certainly consider small claims court.

Kevin C.

Worst consumer experience I’ve ever had!! The work performed on my riding mower was to industry standard, the price gouging wasn’t. Charged $12 for adding a gallon of 87 octane gas; separate charge for spark plugs even though the $160 tune-up fee is supposed to cover the change of plugs; huge up charge over retail cost for new carburetor.

Nick S.

I had the best experience I could possibly have as a new customer. We just had a snow storm that brought in 15 inches+ and literally the day before my snow blower would not turn over. I called the morning before the storm, dropped off the snow blower, and was able to pick it up before they closed.

I would 100% recommend them to all my friends and family.

I also thought the pricing was very fair and actually came in under from a few other places I was quoted for.

M W.

Very disappointed. We brought a (very expensive) Honda generator that had an oil leak for warranty service about 2 years ago, it was there for a while but eventually we picked it up and it seemed OK. A couple days ago it went on us again, oil everywhere and we brought it to another shop. The repairman showed us how D&F had overtightened some bolts so much that they had broken, failed to reconnect some tubes, and generally done a complete hack job on the earlier repair. He was surprised the generator had made it this long considering how awful the prior work was.

Zach A.

I have been a loyal customer with D & F for some time now. I started when Don owned the company and always got great service. That has all changed now. Had my riding mower picked up for an issue with the spindle. When I got it back it was cutting way too low on the highest setting (unusable). They claimed it was something I did and charged me to replace the damaged blade. On top of everything they wouldn't accept a coupon with no expiration date for free pick up and delivery saying it was issued prior to them purchasing the company. This loyal customer won't be coming back.

Chris P.

I've bought leaf blower, trimmer, snowblower and mower all with great experience. My snowblower had a defect from the factory and broke first time I used it. They gave me a loaner to finish my driveway and repaired for me same day! That won my business for life.

Have not had any issues with equipment purchased and their servicing of the equipment.

Mike B.

Haven't used them for service, only getting parts. I called ahead to verify they had the Toro belt I needed, it was at the counter when I arrived and the price was within $0.50 of what I was going to pay on Amazon. So I'm happy to support this local business!

M S.

I dropped off a $4000 walk behind Honda mower, that wouldn't start, to be serviced at D and F. They called me back, stating that it needed a carburetor, and possibly other work once it starts. They then asked me if I wanted to junk it? Junk it over a $150 carburetor - Ummm, no thanks. I paid their $27 diagnostic fee, and fixed it with an $89 carb from Amazon.

Might want to get a second opinion if they ask you if you want to junk it.