Firestone Complete Auto Care - Fountain Valley, California

Enrique Bonilla

Excelente atención de servicio al cliente de parte Luis y gran rapidez de Hugo al realizar el trabajo

ek117

The technicians are what makes this location great. Lots of years of experience and knowledgeable people. Sad to see the manager Wade retired but glad to see the techs stay. And happy to see Jeff still at the location as he's awesome. JB Garcia is great at alignments and wheel balancing on sensitive finicky trucks. Will continue to recommend friends here

Twisted Moon

Will start by saying this was the default place my family would take our cars to for any maintenance, repair, or tires. We have spent thousands over the years at this location.

Last week I needed some work on my car as I was having an issue with misfires. They estimated about $1000 for the parts and repair (it seemed like they couldn't identify the specific problem but opted to replace all the spark plugs and coils while cleaning everything out; I figure the car is 09 so might be a good idea). They mentioned I had low oil and offered to charge for an oil change, I have 2k miles since last change so I just said I will top it off later.

Once I get some oil and pop the hood I see that my plastic engine cover has a fist sized hole in it and the plastic piece is separated from the cover. It appears to me that the cover was not put on fully before the hood was closed and this created the crack/hole. I check the cost for replacements (generic off brand engine covers are about $40 bucks for my model) I call the next working day and let them know of the damage. Spoke with Carlos and offered to bring the car in so he could see the damage and possibly order me the replacement part.

He essentially told me this stuff happens, and that they weren't responsible for the damage. I reminded him that I did not bring the vehicle to him like this and that it was caused by your team. He tried telling me an analogy like if they replaced my battery and broke the housing; its an old car so they wouldn't replace it... so effectively if they agree to a routine service and you happen to have an old car and they break something it will be YOUR fault.

So he refused to even do the bare minimum which is just ask me what I wanted to do about it. In all honesty if he was upfront and willing to meet me halfway I might have just had them order the aftermarket part in and put it on for me and I would pay (again accidents happen).

So in order to save $40, Carlos single handedly became the reason my family will take our cars elsewhere. A guarantee of several thousand dollars in repairs and maintenance over the next few years out the window for being cheap and dishonest.

P.S. oil was not low, it now seems like they were requesting additional unneeded work to pad the bill. Shame this used to be a great business.

Kit Tran

Carlos my “sales advisor”, was more interested in pee match and being right instead of helping me. What a poor excuse for customer service. Guess where I’m not going to again.

Hillman Pittman

Please beware Firestone is not honest. 17975 Magnolia St, Fountain Valley, CA 92708. The store Manager nor the district manager would give me a return receipt for the parts I returned after they damaged my MBZ SUV while attempting to repair it. I paid them $2591.33 and the SUV was still not fixed. I had to take it to MBZ of Irvine who fixed it right the first time. Don’t be fooled by their smiling faces or nice door greetings. Oh, I almost forgot, they never returned the money even after I gave the of Firestone the parts back. Even though the store manager and district manager said they would. Firestone(Bridgestone) is terrible, look them up on BBB to see the facts. This place basically stole money from me.

Henry P

I brought my car to plug a flat tire. I got a call saying that the nail hole is too close to the wall, the tire needs to be replace, unplug able and 1 of the new tire is bad, I also needs to replace it. The 2 new tires they have in stock and total price to drive out the door is $625.xx I said, I didn't expect to spend that much to fix a flat tire; so, I declied the repairI said I'll come and pick up the car later and we hung up. Literally, he called back within 10 seconds and stated that the technician was looking at it again and was able to plug it. So, it's now only $30.16 for the plug it.Wow, who would charge $30 to plug a tire? My whole family bring our cars to here for services many times because I trusted them being honest and doing a good job but this is a last time for our family, sorry Firestone!

Nicol Bevers

This location is super approachable and friendly! They know what they are talking about and make sure to take care of me every time I come in! I don’t have the nicest (or cleanest) car (lol) but they still treat me with respect and help out with whatever I need! Jeff and Carlos are awesome!

Lori Creed

I came in the early am with a flat tire. I was six miles away from a meeting I was to facilitate. As I waited, I called cab companies, Uber, Lyft and all had wait times of 45-60+ minutes. Seeing this, the team moved me up in their queue and I was on the road earlier than any service could have picked me up. I am filled with appreciation for this kind crew, including Angel who got me roadworthy within 45 minutes on a busy morning! Thank you.