Good Guys Automotive - West Columbia, South Carolina

Timothy Baker

Great service and quality, honest and professional. These guys have fixed the flywheel on my work van when most wouldn’t touch it in record time. Then my wife needed her truck serviced and repaired, called good guys and they got right on it and got it done. Now they’re in the process of servicing my Ram diesel and I have no doubts in their results. Love to experience professional guys serving the community. I would definitely recommend these guys for all your vehicle repairs in Columbia.

Amber Coulson

True to the name, John & Scott are GOOD guys. They have provided quality repairs in a very timely manner for my automobiles many times. I'm a satisfied customer for more than a decade & happily refer this maintence & repair shop to friends & family. Accurate & affordable; a gem of a local business!

Will Womack

I would rather walk than trust them to fix my truck again. When I loaded truck on rollback to transport to Good Guys Automotive, the engine was NOT locked up and I was told "we have run two different tests on it and you just need an oil pump and not an engine". After three weeks, 2 misdiagnoses, and at least 6 different excuses as to why it's not done on time, the engine is now locked up completely and it is being towed to a shop that's honest and reputable.

For what it's worth, Tow truck driver said he had heard nothing but complaints about this shop as well.

Ted MacLaughlin

This is a great place to bring your vehicle. They are up front and even tell you if the issue is covered by your warranty. I couldn’t be happier with their service and quality work.

Sheila Peak Reedy

I took my vehicle here a few years ago. They replaced the fuel pump and charged me $998.
To this day, my van still doesn't read fuel levels correctly. About 2 weeks after the "repairs ", my van wouldn't start. I called them and asked them if they could tow it in for another look. They rudely told me they would, but I would have to pay.
Actually, every time I called, they were rude. When I forked over nearly $1000, they were rude. When I called for updates, they were rude.I wish I had the funds over the years to have someone else address it. Unfortunately, I've just tolerated the fact that I'm never going to know how much fuel I have.
I don't know how they have such high ratings.

Wade Dean

Replaced my transmission, super friendly, glad they were able to get my car up and running again. A little bit of a delay and pricing went up fairly quickly due to our current economic state, but they did their best to keep me up to speed with what was going on.

Chris Dawson

Took my car in for repair in December 2017. Had good service, competitive price at $370.99. Then 7 months later the repair broke same as the first time. Good Guys invoice states they offer a One Year Warranty on parts and labor. Took my car back, it sat for 3 days after they said they would look at it in 1 day, I had to call them to find out status. Was told it the repair would be $450 and refused to cover it with their Promised Quoted 1 year warranty. Also refused any discounted labor on their bad repair. Asked to speak to Mgr and was told he was out of town. Told them to repair the car and was promised it would be ready next day, Then part got lost in delivery....LOL... once car was repaired I got a call that additional work needed to be done to prevent further damage, at additional cost. **But then said they had a 10% coupon I could download to offset cost.... not hardly. All in all horrible experience.
They don't stand behind their word or their work. $883.92 for what should have been done right the first time at $370.99 . Two repairs on same part. My next move is the Better Business Bureau. Lets get the word out people!!!! Maybe they should be called "The Good, the bad, the ugly" Automotive.

Shawn Sturkie

I have a 2012 Ford Fusion, I was having trouble with my ac working only sometimes (mostly when it's cool)after I had a recall on my air bags through Ford, I asked Ford how much they would charge me to fix it and they quoted me $400. I was trying to find a cheaper alternative, I should have taken it back to Ford. I called "Good guys" and asked how much they would charge me to suck out the freon,reprogram the hvac module and then put the freon back in, which is what Ford told me it needed. I spoke with a very nice gentlemen on the phone who I can only assume by the other reviews was Scott because it definitely wasn't John and he assured me that they could do the job for $140. I took my car in on a Tuesday and went into the waiting room to wait for the work to be done. My friend was with me and after about 30 minutes of waiting had to use the restroom, but the door had an out of order sign on it. I tried the door and it wasn't locked, in fact there was absolutely nothing wrong with the restroom, so I'm assuming they just wanted to keep ppl sitting in their waiting room for hours without even giving them a place to use the restroom if they need to. After waiting 2 hours for my car to be done John said it was ready. I went out to my car which was cranked with the ac running and put my hand in front of the vent to see if it was blowing cold air, and it was at first and then changed right back to hot air. I went back in and told John that the problem was not fixed at all. So back to the waiting room again. Ten minutes later he said I was all set, at this point I'm extremely skeptical about this because I'm now feeling like they don't know what they are doing. When I went out the ac was blowing cold air again and so we left. On Thursday 2 days later, I'm otw to take my friend to work and guess what, the ac started blowing hot air again. At this point I feel like they definitely don't know what they are doing and just want my money back so I can take it to the dealership and pay the $400. I called and spoke with John who told me he was absolutely not giving me my money back but I could bring my car back again and they would see if they could fix it again. What!?!? I don't think so! I am scared for them to even touch my car at this point because now I am convinced they don't know what they are doing. DON'T go there!! If they supposedly fix your car and you have the same problem again they WILL NOT give you your money back!! Good guys NOT!!