HeatSource Mechanical Inc. - Wasilla, Alaska

Danny K.

The 24-hour phone service folks were very courteous and professional. After take my details about our furnace, it wasn't long before the technician on-call, Thomas, contacted me to get additional details. Thomas was very helpful and was on his way shortly thereafter. I received a text message with tracking links to follow Thomas' progress and arrival. This was great for tracking to be ready for his arrival. Thomas arrived and was right on our furnace diagnostics and found the potential issue within minutes, which he followed to a second issue that resolved the problem. I highly recommend HeatSource Mechanical. Thomas Grato was great technician and took time to explain and show each detail throughout the repairs. HeatSource is definitely at the top of my list for furnace and other home mechanical equipment repairs.

Bob H.

Boiler died on thanksgiving morning, the on call repairman came and looked at the unit and red tagged my boiler. The following monday they sent out a salesman to give a quote for the repair or new unit.

The salesman was very nice and prompt. of the people who gave me a quote from the valley he was knowledgeable. Unfortunately, instead of either repairing the unit or just replacing it, they said they wanted to replace most of the piping and the boiler.

They promptly sent me a quote for $15,000. It wasn't the highest in the valley by a long shot but it was also double the lowest. They probably do good work, but the first tech that came out and red tagged it should have seen and known that the parts that were broken were replacable.

Instead they said I need a whole new system and should just throw away a $6,300 unit instead of repairing it. Even if they thought the piping situation the previous owner installed should be redone, there is no reason to not just give me a quote with the needed plumbing changes and the cost of repair (parts $500 and labor) of the existing boiler as its a top of the lime unit. Although it isn't brand new.

I ended up repairing/rebuilding my existing unit myself since quotes to get it running again ranged from $7-25k from the "boiler people" around the valley to get the heat back on. Cost about $500 in parts in the end and several hours of my time researching things on the internet since I had zero knowledge of floor heat or boilers.

If you are just want the heat back on, then expect an upsell. I don't blame them. Every boiler company in the valley said my $6k unit was unrepairable. It was, it just needed a new steel plate that I had trijet make for 200$, a couple gaskets, a new igniter, and some wiring repair. I could have bought a new burner plate from the manufacturer for $350 but shipping would have taken a week and I didnt have the time so I got Trijet to make it for me. It ended up being $100 cheaper anyway and they had it knocked out in a day.

I a simple home owners can figure out it's repairable, do the work in a couple hours, and yet the people who specialize in boilers can't? They knew, they just wanted to upsell a new system. Inside hindsight I never should have called them. I spent $350 for the call out to just turn off the gas and put a red tag on it while wasting my time. In the end I would have shut off the gas anyway to do the repairs. Hell the repairman didn't even turn off the breaker to the boiler when he red tagged it. I did that before I fixed it 😆.

Brian M.

From the initial quote with Sway to the very next day install of the new efficient gas furnace by Haydon & Tray, i couldn't be happier. Cost was on point and they answered all my concerns/ questions. Thank you.

Jeff D.

Excellent job by Trey, Hayden and Jason installing service and heat out to our new detached garage. Very professional, knowledgeable and hard working men.
It was a pleasure working with Sway getting the job bid and set up for them to come get the job done.
We have 5 houses in the area in which Heat Source does all of our regularly scheduled maintenance. Excellent and very professional company!

Ron K.

The install team that came out today were timely and very courteous. Got the job done and answered all my questions when done. Cleaned up when finished, I could not even tell they were in the house. Great job guys thanks

Angie E.

Joe did a great job today. Our water heater was leaking, and he was able to diagnose the problem and offer a solution. Also, we were able to get quick service. We will be sticking with HeatSource Mechanical!

Megan A.

Quick to respond with utmost professionalism, knowledge and customer service. This team helped me get an old furnace up and running within 12 hours of it going out during a cold winter night. They also made quick work of helping me replace an ancient furnace while personalizing what I was looking for with many options. Highly recommend.

Fred G.

After-hours answering service was a very pleasant human, not a recorder, thank you! Received a friendly call by a Heat Source rep in the morning who took notes regarding my situation & scheduled a tech visit based on my itinerary. Tech, Thomas, showed up within the time frame quoted & was courteous & professional. He listened patiently to my description then went to work. After about 40 minutes he was done & the heater worked the way it should. Would recommend HSM without hesitation.