Heritage Glass Inc - Southbury, Connecticut

Jesse J.

After getting three quotes for a new sliding door we contracted Heritage glass, what a mistake. Now I know the factory shutdowns played a part of the 8 month delay but what's worse is the quality of the installation . Here were the issues.
1. Damaged side lite gales installing the door - Replaced it no charge
2. Wrong door installed - brush painted it to cover up the mistake, paint everywhere.
3. Door not square
4. Door did not glide smooth and hit the jam before closing
5. hard to open due to tightness in the jamb
6. door & Jamb do not aligned 3/4" gap when one part of the door touches jamb
7. paint brush marks on non-painted parts of the frame, wood trim & Glass.
8. Door panel upside down
9. Trim was not finished
10 Rarely received updates on progress - always calling to push this to get done - 145 calls not to mention the text messages.

Stay away.

Leslie A.

After reading these reviews, I decided to use a different company to replace my storm door. Unfortunately, the previous owners of my condo had used Heritage Glass to replace all the windows and sliders. Now my slider screens fall off the track at the slightest touch. Over the past two to three weeks, John has promised to come out to adjust them at least 3 or 4 different days. He has not called and has not shown up. Now he is not returning my calls. I would never use this company! It doesn't matter how good the original job is, if you can't get service when you need it, then to me that is not a reputable company.

JD M.

The worst lying B.S. artist. Had my window screens for months. First, you can pick them up at the shop, I’ll leave them outside for you. Not there, said he forgot, which happens. Then, I’ll drop them off at your house this week. ( over two months ago.) Then, I’ll drop them off tomorrow, which has been going on for weeks now. Got into it with him on the phone on Friday, he promised he’d drop them off over the weekend. Well, it’s Sunday evening, and guess what? Nothing! I am very easy to deal with, until I get jerked around, and this is where we are now.

Nuanced C.

There were manufacturing delays due to COVID which is understandable but he never kept his promise to show up when he said he would, after the ordered items were in his possession. After many calls , he would promise... “I can’t be there tomorrow like I said but I will be there first thing on Monday at 8am”. Monday came and went. Thursday he rescheduled for Friday. Then Friday came and went. And so on, etc. This went on for a few months. After many calls to him, I gave up. I figured he will show up when he’s in the mood to finish the job. Quite disappointing

Sharon M.

Took half the cost for a deposit and said he ordered the glass. Kept having to reschedule, saying still waiting for one piece. Then the weather or employee calling out sick whatever the excuse of the day was. Finally after a couple of months we asked for our deposit back and he tried to give us less than we paid him. DO NOT give cash, have a check for proof! Better than that- don’t hire him!

Deborah K.

Don't trust this guy! Despite his reassurances that he will get the job done, I have been waiting over 5 months for this guy to repair/replace my screen door. Every time we called John said he would stop by with the new door the next day - same song and dance as the last review - this guy is truly a joke! I'm surprised he is still in business!

Mark C.

John @Heritage Glass is a honest ethical service. He replaced a large storm window for me quickly and efficiently at a very reasonable price. I would recommend Heritage glass without equivocation. Thanks John.

Jon S.

I waited 8 months for this man to replace a window I paid for, every time I called him I got the song and dance how he was gonna get it done. This company is a joke don't waste your time or money! Wish they had 0 star option.