Mirabito Energy Products - Portland, Connecticut

Donna W.

This company is great! I only became a customer in August, but the transition was easy and the people in the office were so helpful. Customer service and service technicians are awesome! I had an emergency furnace issue today, no heat or hot water. I got a call back within minutes, and a technician was there within the half hour. The service was done neatly, the technician - I am so bummed that I don't remember his name - was so helpful, informative and efficient. 5+ stars!!

Janine R. S.

Our air conditioner conked out over 2 hours ago. It's the hottest day of the year. My husband called right away and was told a message would be sent to the on-call technician. Still no phone call. This is extremely upsetting as my husband has several medical conditions (heart failure, asthma and copd) and has difficulty catching his breath with the air on. They were told this. This is highly unacceptable. Would not recommend this company. If there was a choice fo ar negative 1000, that's what they would receive.

Siena S.

Been a customer since the Paterson's oil days. Mirabito has been great. Just had the furnace serviced. Jason was punctual, professional and thorough. Highly recommend Mirabito.

Mark D.

The customer service at Mirabito is top notch. I called to have our air conditioner serviced last week, but upon hearing there was a wait to speak with a customer service, I hung up, expecting to try again later. But, shortly thereafter, Rosella called! She was really helpful and got us an appointment right away. The tech, Dan, was very polite and professional, and we were all set. This has been a pattern, I've noticed: we ask for an oil contract, it arrives the next day. They run a tight ship!

carla M.

The customer service at Peterson is perfect. They have always been very understand and helpful.
They have guided us to make the best decisions for our FAMILY not for their business - and in the end it becomes a win-win for both Peterson and our family.

The only reason I didn't give it 5 stars is because their prices are a smidge higher. And to be a part of the lower price protection option, you have to pay up front. Besides that, I would definitely recommend Peterson Oil!

A. G.

Mirabito has been such a rock for me since purchasing my home. Every time I’ve called and needed assistance regarding oil, my heating, any service/emergency calls they’ve been here for me like a family. Top tier customer service and always friendly - you won’t be disappointed in this choice for a fuel company!

Rebecca J. L.

They are very good about coming out to your home when you have issues, I have an issue now! Just waiting for them to open. Left a message to them , that’s the only thing I can do until they open - No Heat!!

Laraye L.

I've only been a customer with Peterson oil (div of Mirabito) since July of 2020 and from the beginning I encountered issues with their services.

For my first service call was 07/2020, a tech came out and told me that my boiler system just needed to be reset due to a "brownout." However, i received two bills for that same date of service. One was significantly larger than the other and that was due to the fact that they claimed to have serviced my boiler with new parts, which did not occur. Upon calling to inquire about these two bill for the same date of service, the receptionist claimed that two techs came out and that's why there was two bills. I simply told her that was not true... only one tech came out and simply reset our boiler; he was in and out in 15 min. She agreed to credit the larger bill which had the charges for parts back to my account.

My next service call was 10/30/20, my radiators were not heating so a tech came out and purged water out of my pipes. I was charged higher than usual ($160.00) for this service due to it being "afterhours." Even though this charge difference was discussed over the phone when putting in my service call, i did not say anything and paid the bill.

My most recent service call which was 2/22/21, my upstairs zone valve was not working correct and was constantly running heat. The tech came out and replaced the zone valve. During this process, the tech had a trail of water leading from my boiler room to the back door of my basement. My husband and I were very upset that he left our basement in such condition for us to clean and dry. My husband requested that i call and complain but i said let's just wait to get our bill. Well we received our bill a few days ago and was charged $268.5 for the service call and another $186 for parts. Overall, our total bill is $483.36. I called and spoke to Krissy on 3/13/21 to inquire about this bill and was told that service call fee was due to being "afterhours" again and the charge for the parts was basically how much it cost. I told her that the service fee was a lot higher than my last service bill on 10/30/20 that was also considered "afterhours," she then checked to see if their rates had went up but she indicated that they did not. So she wasn't sure why there was a difference in the service fee. Then she told me that she would connect me to service department, but after being on hold she came back and said that they were busy and someone would call me back. I said alright, thank you and waited for the call. During this time of waiting for a call back, i called other companies and found out the price of the part that was replaced should have only cost me $100; I was very disappointed in the fact of how much i was over charged for service and parts.

Furthermore, I did not receive a call, but instead received an email from Brendan Ford (odie) (the operation manager) at 4:47pm on 3/13/21 indicating that he tried to call me and went on to explain my bill. At the end of the email, he stated that he would be available at the office till 5pm and back on Monday; basically leaving with a very short window to respond but i knew i was not going to hear back from him on 3/13/21. However, i emailed him back my concerns and complaints.

It is 3/15/21, I still do not have a response from Brendan or the overall company. I strongly advise that if you need services for your heating/ air conditioning that you do not use this company. Their customer service is subpar and the billing is not accurate; the explanation is not satisfactory. Please chose wisely regarding your services; otherwise, it can cost you your system as well as bank account.