Mitchell Fuel Company, Inc - South Windsor, Connecticut

Katie S.

Mitchell Fuel is great!! From the woman on the phone placing my order to the delivery driver everyone was easy to work with, courtesy, knowledgeable and professional. They even sent me a thank you card. That shows they truly care about and appreciate their customers. Thanks again Mitchell's!!

Diana D.

I have been using Mitchell fuel for 6 years now and have never had a problem with deliveries or customer service. I always enjoy speaking to Marie. She knows her stuff and is always very helpful!

Birdie S. P.

Far and away the worst experience I've had with a service company like this. We're new homeowners, and our heaters were blowing hot air during the summer. We figured we'd reach out to them, since the former owners used them for years. Everything seemed fine at first- they came and replaced a couple of parts. However, a few minutes after they left, we realized that our hot water suddenly didn't work. It had worked completely fine that morning. We called them again, and they sent another person out who fixed that new issue. We asked about how much it was going to come to, and the guy said he "wouldn't expect anything too significant". A few days later, got a bill for over $900 in the mail- and our heater, in the meantime, had started blowing hot air again. I called a couple times to talk about it, and the technicians I talked to were all perfectly nice and reasonable people. Unfortunately, the woman who works there- I see her mentioned in a few other reviews here- will interrupt and shout over you on the phone, purposely escalate things until you can't get a word in, and then hang up on you as if you're the one being unreasonable. Turns out, the real issue is a PINCHED WIRE on one of the thermostats, which they told us we need an electrician for. They took $180 off of the bill as a "courtesy". Still paying over $700 for absolutely nothing, got screamed at and hung up on for questioning them at all. Don't get taken advantage of, go somewhere else from the start.

Dan P.

My brother and I have used Mitchell Fuel for oil delivery, boiler service and a boiler install at four different properties for 15+ years. They are very knowledgeable and fair to deal with. Techs are happy to explain what they are repairing/replacing and why. Emergency weekend service has never been an issue. You might pay a few cents more for oil delivery, but the service and reliability are well worth it.

Vimal M. J.

I highly recommend Mitchell plumbing. They gave me a quote the same day I called them which no other plumbing company offered. They said they will complete the work on a certain date. They updated me about the work they could do that day as there were unexpected ‘no heat calls’ from other customers. And they said they will complete the work the following day which they did. The best thing is they didn’t charge me for certain items as they didn’t have to replace the item but only had to do minor cleaning. That saved me a bunch of money. Overall I am very satisfied with Mitchell. Only minor point of improvement is they could have let me know the job is completed.
I had a bad experience with another plumber In the same locality, hence I know Mitchell is way too good. My contact in Mitchell is John Mitchell Jr. He was extremely nice and was professional and everyone else was nice in Mitchell.

Celestina A.

I will not recommend this company for my worse enemy, their customer service is soo bad, and have no respect for people of Colour. They really need to fire all of the customer service rep and hire innovative people who are knowledgeable and know how to handle diverse populations. I called to state my concern about being dissatisfied with service and she said “ if you are unhappy with our service maybe you should go elsewhere next time”

Al K.

We have been with Mitchell Fuel Co. for many years and have never had any problems. Family owned where you can speak directly to the owners. These are hard working people with deep roots in our community. Its possible you might get fuel oil for a few cents less but what happens when your furnace goes out at midnight? These people have their own employees to come fix it not some subcontractors in a few days. If you need a fuel oil company they are a great choice.

Shelby

I couldn't be any more disappointed with this company. This could be a case study taught in school of how not to run a business.

My mother decided to go with a Daikin heat pump system to heat/cool a @~1500sq ft ranch and installation began summer of 2020. Right off the bat there were issues such as incorrect mounting straps, bad circuit board and one of the five possible "zones" not working all resulting in delays. At this time my father was literally on his death bed, inside the house, so it was imperative disruption was kept to a minimum and my elder mother was kept comfortable. Installation was finally completed in August and mom enjoyed the air conditioning immediately. Well, come winter of 2020 we encounter yet another issue: while in heat mode the temperature will fluctuate wildly 4-10° above the set temperature. I was in touch with Mitchell and continued to be brushed off and told that Daikin reps can’t come out due to Covid. In the meantime I’m collecting data in the house and trying different settings without any help. I asked Mitchell repeatedly to come out themselves and at least take readings and see if it’s just a setting adjustment. 2021 came & went without one visit from Mitchell. Eventually they just stopped responding to emails, even with other involved parties CC’ed, which just speaks to lack of professionalism. Two winters came and went with uncomfortable, wildly fluctuating temperatures. While visiting mum during Christmas 2020, I actually had to sleep with the window open because the house got close to 80. We got the feeling that they had our money, so now we're at the bottom of the list for service. I finally asked for their Daikin rep contact info.

In the end, I had to reach out to Daikin directly for help and the rep knew immediately what the problem most likely was after just speaking for a few minutes. The rep couldn’t have been more pleasant and sympathetic to our situation. While not their standard operating procedure, the rep agreed to work with us directly to make changes on the wall remote. The problem was very easy to resolve and the rep talked us through what to change and even provided documentation as to what all the codes meant. I’m fairly confident that Mitchell would have been able to find the problem OVER A YEAR earlier had they bothered to come out.
With all this said, I’m one of the easiest people to work with; I wasn’t hounding Mitchell constantly, never yelled at them, I gave them the benefit of the doubt on multiple occasions to make things right. Just think how much energy, money and time was wasted due to their incompetence. Oh well, glad that chapter is closed.

The final irony was receiving a letter stating that Mitchell is changing ownership but don’t worry they’ll still be there for you. Yeah right.