Mrs. Busy Bee Air Conditioning and Heating LLC - Azalea Park, Florida

Dee U.

As a new homeowner who was trying to get adjusted with with all the ups and downs with homeowner ship came with doing the necessary things that cost thousands and you think you have time to address but life always has other plans. Mrs. Busy Bee came to our rescue . So a few months back we noticed our AC was nearing the end of its life so we called and Esther answered and we explained our problem she was honest and said it sounds like the unit is on its last legs but to be sure she would send out a tech to check it out . Hilda showed up on time and fully equipped to work on whatever may be the issue . Upon inspection and diagnostics she agreed that a new unit was the best course of action. Now let me remind you this was a new house and other things needed to get done first most importantly was a new roof . So she said she would do what needed to be done to get it through to another summer and we can go from there . I didn't think I would need a whole other year to get it fixed but Hilda gave me a quote for a replacement which a great deal .but then my wife got pregnant and that pushed things back even further . When the worst finally happened where at 7 months pregnant coming up on June in Florida the AC finally died . (Unit was from 2008) . I first reached out to Frank Gay and they tried to update on a bunch of things and the prices were night and day different then what I had gotten from Mrs.BusyBee ...I called Mrs.Busybee again and Esther answered the phone again which was reassuring since it didn't seem like management was a revolving door and remembered my wife and I from our talks in the past . I explained the situation about my wife being pregnant and the AC dying and it being 87 degrees in the house . She said it was unacceptable to be living like that and we should get this fixed immediately. I mentioned the previous quote which was VERY old and she found it and said she would honor it . Which saved me a ton of money ! She also said would bring a window unit to us so at least one room can be comfortable for my pregnant wife and my 7 yr old son which was amazing customer service . Our work schedule only allowed us to be home later in the day and without hesitation Esther said that would not be a issue . She did say it's not something they try to do all the time with working later in the day but with my wife and kid being hot for going on day 3 she said she would get this done the following day . And she did not skip a beat . By the time I got home she had the outside Hilda had the unit already taken apart and the new one already there and ready to go . We went inside and she went to work on the air handler . Replaced the whole system in a few hours while also answering any questions my wife and I had and even my son who was genuinely curious about what she was doing lol . Between the time I called them agreed on buying the unit and the time it turned on and was cooling the house wasn't even a full 24 hrs !! This company went above and beyond what the normally do just to make sure we were comfortable and also made sure we were aware of upkeep to make sure the life of the machines will last us for years to come . Thank you Esther Hilda and the whole team at Mrs.Busy Bee for making sure this is one less thing for me to worry about when the new baby comes home !!!!! I don't normally leave reviews for companies because I view them as kudos for doing their job . But the way Mrs.Busy Bee took care of me and my family deserves the recognition and praise .. Quick Honest Fair Efficient and reliable . You couldn't ask for more

The T. B.

Esther runs a phenomenal business, and Hilda is the best technician I’ve ever hired. Great experience and I made sure to sign up for the maintenance plan too! I highly recommend Mrs Busy Bee!

Poldy S.

A great company. Great pricing. Old Air conditioning was removed and installed in one day. The technician was very thorough in making sure that the installation was done correctly despite me having the old air conditioning in a location that was very difficult to remove. She was able to notice that the house was very warm and brought over a portable air conditioning to make sure that the house was cool while the air conditioning was getting installed. The day before the installation she made sure that we had a portable air conditioning since it was hot the day before and my elderly mother was in the home. I thought that was very thoughtful that she made sure that my mother was comfortable until the air conditioning arrived. I feel very confident with the installation with the information she provided from the air conditioning and the explanation and how to use the new thermostat. It is a Wi-Fi thermostat and it makes scheduling so easy. I am so happy that I chose Mrs busy Bee to install my air conditioning because not only was she able to install the new air conditioning unit, and was able to be compassionate in making sure that we were comfortable, she also made sure that all old equipment, debris was removed. She made sure that everything was clean and nothing left behind. I cannot stay with words how grateful I am about this company. They waited patiently for me to have all the money available.

ANTON U.

Horrible customer service, unorganized, unprofessional communication, schedules appointments and don’t show up.
I have been without for over a week. This morning they schedule an appointment by text with no consent for 3-5pm.
I confirm and sit waiting after 5pm without no details and nothing but attitude when I call.
The technician is competent but lack the professionalism to honor appointments or communicate and schedule delays.
The operation manager Esther de la Torre has no business being in customer service, she answers the phone and book appointments.
The nastiest person I have ever encountered.

Just before 8pm the technician is leaving and says another service is required before it will work properly and that service will have to be scheduled separately.
So after a week without air conditioning, I still have no idea when it will be fix or how many service visits we will be charged for.

Kimberly A.

“Mrs. Busy Bee A/C provided exceptional service! Hilda was absolutely amazing—professional, friendly, and thorough. She made the entire process smooth and stress-free. We loved the service and we couldn’t be happier with the results. Highly recommend Busy Bee A/C for anyone looking for top-notch service!”

Nikki F.

Excellent experience! From the quote to financing to the quality of the work, I’m very impressed. They took the utmost care with my home. I’m now a loyal customer.

Denise A.

Mrs. Busy Bee installed a new a/c system in my home a couple of months ago. Since then the company has been responsive to any questions or concerns I have had. Hilda is very knowledgeable and has taken the time to educate me about my system. She also takes the time to make sure everything is operating correctly. Hilda has had to return to my home on a couple of occasions to finish the work and each time thoroughly checked the system and the lines to ensure everything was working and draining properly. This service has been provided as a courtesy and there has been no additional charges incurred. I feel confident in the very thorough service provided by Mrs. Busy Bee and their customer service is impeccable. I will gladly recommend this company to anyone needing service.

Angie

I can't recommend this company enough. Buying a new A/C has been so frustrating and a real time suck, so I was THRILLED to meet Esther & Hilda. The level of care and customer service is unmatched, their prices are reasonable, and the quality of the work is impeccable. I researched and met with SIX different companies before settling on Mrs. BusyBee because they were the only people I felt weren't constantly trying to upsell me on things I didn't need. Hilda took her time to explain everything in detail on the tech side, and Esther did the exact same on the financial side. Even their tech, Junior, came to do follow-up work and he was very efficient and respectful of my time and space.

I'll gladly promote their work to anyone looking for HVAC services. 👍🏽