Parsell's Auto Service, LLC - Southbury, Connecticut

Shawna F.

Thanks to Parsell’s for squeaking my Explorer in on what was a very busy Thursday for them, for a slow tire leak I’ve been battling. They replaced the valve stem and fixed the leak and I was in and out in 25 min.

Linda

I have had work done at this business in the past and have been satisfied however a recent experience has left me frustrated and with the impression I will not use their business again. My mother took her car the beginning of June with the complaint that her air conditioning was not working. Her car was diagnosed and she was told what the issue was. She was informed of the app. price and that the part would be ordered. She called numerous times to follow up on the whereabouts of the part only to be told it was not in yet. She called again today (7/15/24) only to be told that the part was never ordered and that they couldn’t even fully recall what the issue was and what part she needed. She was informed she could bring her car down again today, despite that fact that we had documentation of the issue, to again have it diagnosed (although the person that I spoke to did remember it was a tough job). This 88 year old woman has been driving a vehicle without a.c. as she wanted to do business with and support a local business in Southbury. A phone call to the dealer and the car is there now being repaired.I feel the staff member I spoke to today at this business shrugged off this issue and was quite nonchalant about dealing with a repeat customer to their business. I was quite disappointed with this situation.

kyle E.

After not driving my car for about a month, I discovered I had gotten air in my brake lines from some fluid that leaked out the rear caliper(I could see a puddle on my wheel) My car had absolutely no breaks so I filled the fluid myself, and brought it to parsell’s. I told them about the leak and exactly where it was coming from. I had dropped it off. Without getting a call, they put new pads and rotors on my car. Charged me $350. And 2 days later my brake fluid had drained out again. The underlying problem was not fixed. The fluid still drains out of my car. And to make the situation worse on the pads and rotors, I had a lifetime warranty. I have been consistently doing new pads and rotors on my own. So instead of 2 hours in my driveway and 0 dollars spent. I lost my brakes with the lifetime warranty, am down $350 and by brake calipers still leak. I am extremely frustrated and angered by this. I am a college kid spending money I make during the summer. I got screwed by parsells and will never go back. I highly recommend going anywhere else. I wish I could leave 10 more reviews of one star.

Moriah W.

Amazing place! I was traveling long distance and 100s of miles from anyone I knew with two children. Need to know if what was happening with my car was safe to continue my journey or if I needed a repair. They were accommodating even closing in 1 hour of my call they looked at my car and had me back on the road within 45 minutes of my call and didn’t even charge me. Words can’t describe what that meant to me with two children traveling that I was safe and in good hands. Good people and honest business men are still in this world and work in this shop everyday! Thank you for all you did for me this day!

Merissa S.

Kind and professional and fast! We got a flat tire on the highway in the rain during our road trip from MA to OH. When I called ahead, these guys checked to make sure they'd have the right tire in stock and gave me the price. They let me know they might not be able to serve us right away, but when we got there, they took pity on our 5 kids and got it fixed in no time. So thankful for them!

Beth K.

Very kind and great service. My business partner and I were traveling from Massachusetts to Ohio and had to stop there on an emergency on a Saturday to have our van checked. They took us right away, John was very kind and efficient, checked everything out. I highly recommend them.

Gary H.

Have been bring our cars there since we moved to Southbury (sorry Bill!) They are always upfront with pricing and happy with service. Jim's great and never seems to leave!

Ryan S.

Fair pricing and straightforward. Dropped off my truck to have my valve cover gasket replaced and it was done within two days.

Didn’t try to upsell me anything. Just honest work at a fair price.