Prime Heating & Cooling - Smithfield, Rhode Island

Sam D.

So far I have no complaints using prime heating. They did have to reschedule from November to January for routine maintenance because of people having heating issues, but that is nice to know that takes priority. Everyone I've interacted with has been super nice, our tech Michael was very pleasant and helpful today and Elijah was super great when he came out last year. The girls who do the scheduling are very helpful and nice as well.

Domenic R.

It appears that the Prime Team did a very good job in installing the air conditioning unit. Clean working area and very courteous. Don't know how well it works until cooling season starts but assume it will be perfect.

David B.

From the install crew to the removal crew, everyone who came here was professional and courteous. They did a great job!
Special praise goes to Victor who handled some tricky aspects of my particular install with complete professionalism. He's an asset to your company.

Jillian R.

The customer service team was excellent! They made sure to communicate with me every step of the way, from the moment I placed my service call. They arrived at my home quickly, and diagnosed the issue immediately. I will definitely continue doing business with Prime Heating & Cooling, and strongly encourage anyone who is looking for a new company to give them an opportunity to impress you the way they impressed me.

Mikahla D.

Amazing company to work with! They helped me to find the best possible heating and cooling solution for my home at a price that cannot be beat.

The company is small but mighty, striking the best balance of that personal, small business vibe with the benefit of installation and device experts that usually only exist at larger companies. I'm really happy with the Samsung products they installed -- very modern, efficient, quiet, and sleek.

The best part is, my house is so toasty warm now 💕 thank you Prime!!!

Advanced A. S.

I recently had my furnace serviced by Prime Heating and Cooling, and I couldn't be happier with the experience! Larry and his team were friendly, punctual, and incredibly professional.

They arrived right on time and took the time to listen to my concerns before getting to work. Their thorough inspection and cleaning of my furnace made a noticeable difference in its performance.

What impressed me most was Larry's willingness to educate me about my furnace and provide maintenance tips. I felt informed and confident moving forward.

Overall, I highly recommend Prime Heating and Cooling! They deserve five stars for their excellent service. I’ll definitely be calling them again for any future heating needs!

Mike C.

I highly recommend Prime Heating & Cooling. They came right out to fix a heating failure. The technician was very professional, friendly, and quickly figured out 2 issues with 3 separate zones. My heat was up and running better than before the issue. I'd definitely use them again.

Stephen A.

Prime comes in clutch once again as we are repeat customers. We woke up this morning with no heat. We placed a call to Prime and they responded out promptly and repaired the issue. The tech was courteous and knowledgeable. Fantastic experience.