Rockland Hyundai Service Center - West Nyack, New York

Cristian D.

Mala

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Friendly Staff. Beautiful cars. Nice clean waiting area with free coffee and tea. Clean and fully stocked bathrooms. Service wait times are long and scheduling times can be a hassle for service since, it seems that they tend to be backed up so you can't get service scheduled promptly. However, the warranty service that I had done there, seems to be done well and I haven't had any issues. I plan to get my maintenance done there while I'm still under warranty to make certain my car lasts a long time. Please be aware that parking is tight there, so make certain that they park your car in an area where you can actually get your car out. So far, every service, they have kept my car clean which I appreciated since I have been to dealerships in the past where they left my car dirty. Overall, a nice looking place that can take a few hours of your time for service, so plan ahead for any service that needs to be done and don't be afraid to ask questions.

Karen G.

Amazing customer service! I worked with Lenny, Fausto and Yojan on a new lease/vehicle trade in. It was fast, I got a great deal and everyone was so pleasant. I’ve never had a better car buying experience. Happy customer here!

sandra E.

Never never again. West Nyack Hyundai is the worse. 9 weeks to get my car back for a heating issue for a 2022 tucson. Every outside mechanic I've spoken can't believe it. They gave me a loaner and I returned it washed and full tank. Unfortunately the gave me back my car dirty with all my stuff left on the seat and on the floor. Muddy inside the car like they didn't cover the seats when working on the car. We've bought 3 cars and leased 2 cars from them in the last 12 years and this is the thanks I get. The so called bullshit warranty and the lies from the service department. Don't bother to call corporate as thats a joke as well. They are liars as well. I know no one is perfect and trust me I've had other issues with them, but I guess I'm a fool and continued to go back. So buyers beware. Service department is horrible. Good luck. And to the owner don't send me a fake apologize. You should on the right thing.

joe C.

Unsympathetic service dept who doesn’t give a shit about the customer even when you bought three cars from this dealer. They have an attitude like “sorry can’t help you” and good luck getting an appt before 3 weeks out… so you’re telling me that I have to anticipate a problem three weeks out … won’t buy my next car here since service is an extension of sales and I’m in the market to buy two more for my college kids… sales can blame the service dept for lost.customer - thank you. BLAKE!

keith M.

So here is my experience. I have a Hyundai with 10,000 miles and I was leaking coolant.

Went to make an appointment online. 3 weeks first appointment. I show for appoint, not greeted. Explain I have a leak. I wait and I am told it needs a part they don’t have. Try to make an appointment for the afternoon same week (part coming tomorrow Tuesday ). No afternoon appointment. I take next Monday at 10. I show up and give my name, a member of the service team, replies, “why are bring the care in”? Again, no greeting. I say, you were ordering a part”? Maybe he could have looked to see that is his app? He now says, “are you going to wait”? Reply, “yes”. Hour goes by and I call him and inquire how much longer? He states, “
big fix, another hour of hour and one half!

Kenan P.

There's always a lack of communication with the service department so now I have to rearrange my drop off and pick up schedule. You message me the car service is done 20 minutes before you close, not even a phone call? Also why schedule me an appointment for a recall, when you don't have the parts. Now I have to make aeeangments for another appointment. It's like I always have to schedule everything on two different days.

Jessica C. F. M.

Amazing service - highly professional, expeditious and kind - highly recommend! Special thanks to Mr Matt Perez - sales consultant - who was outstanding!