ServiceMaster DRR - South San Francisco, California

Adam R.

David and his team did an amazing, timely job on remediating our home after the Eaton fire event. Top to bottom - it was the best the house looked since we purchased the home in 2007! Even the garage was spotless and "camera ready"!

On behalf of the Roth family - we are truly thankful to have David and Team ServiceMaster help us and deliver quality !

Kathleen D.

For a second time our SF rental condo was flooded by the upstairs resident. ServiceMaster was extremely helpful both times. I appreciate the way the whole team worked together and communicated well throughout the drying and repair process. I was even able to text many of the critical team members which further facilitated things. Thank you, SM, I hope I don’t have to call you again!

Patrick P.

I had an excellent experience with ServiceMaster. The team was prompt, professional, and extremely thorough in addressing my needs. They went above and beyond to ensure everything was handled efficiently and with great attention to detail. Communication was seamless, and they kept me updated every step of the way. I truly appreciate their dedication and high-quality service. I highly recommend ServiceMaster to anyone in need of reliable and expert assistance!

Aaron C.

After a kitchen accident, Steve (the principal) showed up next day for an inspection. He put together a staged recovery plan starting with the lowest cost solution, which he was confident would work. It ended up working perfectly and no more steps were needed. The work was done over the weekend and they had to come back for a 2nd visit, but didn't change their initial quote

Joy J.

I have been working with this lovely team for four months. They are the nicest most respectful
Group. They are always relaxed and helpful in times of stress. Yes , o would use them in time of need always.

Elisabeth B.

This company is currently at the rental property I live in. They did not announce they were here nor the work they were going to do. They set up ladders and proceeded to climb on the roof.

When asked, Miguel- their crew leader, was incredibly rude. He offered to allow me to speak to his boss and then walked away.

While Miguel walked away, he proceeded to speak to his coworkers Efrain and Jose. All of them were saying profanities and very inconsiderate phrases regarding me in Spanish. The unfortunate fact of being able to understand everything they say.

Overall, if you want to be respected or to have crews announce when they arrive… any common sense good business tactics… don’t use this company.

I’ll update when they’re done as there are multiple branches thrown around the house and I’m doubting any of it is cleaned up.

Theatrice T.

Our building experienced a plumbing backup, which resulted in hazardous chemical waste flowing through the bathtubs, toilets, and ceiling. ServiceMasters remained unprofessional throughout the entire experience; this included a lack of communication for missed appointments and hazardous uniforms that remained onsite and posed a direct health hazard to the occupants residing within the home. The accounts payable department contacted me via email. The attachments included two invoices, mine and another customer displaying personal details; however, my invoice was paid a month prior, and I provided the payment details. I would also like to state that the name the representative used to address me has negative connotations, and I feel it was intentional. I recommend any other restoration company in the area.

This home includes an immunocompromised child. Due to health and safety concerns, I called another company.

Rudy K.

Company does not return my calls and had not return my Quarts Stone that they removed from my kitchens water damage. Travelers home insurance said they are responsible for loss.