The UPS Store - Simsbury, Connecticut

Tim M.

So. About this ups store guarantee… per the stated guarantee: When we pack and ship your items using materials purchased from The UPS Store, we'll cover the cost of packing and shipping plus the value of your items, if lost or damaged.

To start this was a move from CT to Florida in May 2022. I was moving down there for school. It would have cost $6000 just to rent a truck, more expensive if I hired a company. So I decided to just move what I could fit in my car.

I chose to ship the two items that were worth shipping via this UPS store. I paid for them to pack it and ship it. It cost over $500 to cover my Tv and bike. The Tv was a year old and cost over $1600 at the time and the bike was worth over $3000. Rick made me feel like he would do a good job packing those two items and I felt good about shipping them.

So, when I went to the store in Fort Myers to pick up these items about 10 days later; the manager of the store told me to take pics of the items since there was obvious damage to the packaging. The bike packaging looked fine. I only learned of major scratch damage to the bike later on due to improper packing materials. I never sought a claim on the bike. But the TV, I requested a claim immediately.

Rick collected all the pictures, original receipt for the TV on 5/20/2022. Since then, I have called at least monthly to followup with my claim. Every single time Rick gives me a different excuse. And at least 3 times, he has told me that the claim went through and I should be getting a check. When he is not available, he has never returned even one call from me.

I used to think Rick was a good guy but nowadays it just seems as if I was being conned all along.

*Shipper beware!*

If they break it, you will never even see the reimbursement of the packing and shipping costs; forget the reimbursement of the item!

Thomas C.

Amazing service - above and beyond! We needed a yard sign printed same day and when I called even though they were unable to do it, Rick reached out to his contact at Signs Plus in East Granby, sent them our artwork, and facilitated the whole thing so we were able to get it right away.
I can't say enough good things about our experience with this store but more specifically Rick - thank you so much!

Shaun D.

Friendly customer service. My return was processed quickly..

Dylan T. (.

I have been buying things from all different kinds of sites. When amazon, usps, etc send items its fine no problems. The moment ups gets a hold of my packages they tend to go brain dead. They tell me my address is wrong or it will get delayed for days cause no one is there at my house. These guys always give me trouble while other competitors do it flawlessly. Ups is a joke, still waiting on another package as usual.

Elizabeth H.

Today was my first time at this UPS store and the service was friendly and quick. I chose this location because they had such good reviews and they really did live up to everything nice that had been said about them. I had the opportunity to meet Rick and thank him for having wonderful employees. I highly recommend this location

Chris P.

I always use this location for my returns and all that work there are fantastic people. Recently, I've been collecting clothes for hurricane relief in Florida. I asked Curt (the manager) if he would ship 4 kitchen size bags for the effort for free and he didn't blink an eye and said yes. These are the companies we need to support in our community! Taking the burden off those working to help those in need. Thank you Curt, for passing the blessing forward.

Jim S.

Dropping off an Amazon return was fast and easy…I was in and out of the store in 60 seconds with no hassle whatsoever. Great service!

Jim S.

All of the employees reflect the work ethic and exceptional customer service of the owner (Rick). This store goes so far above and beyond what is typical of retail that they virtually are setting a new standard. We shipped half a household's worth of items that had to be packed and many of those were fragile. All arrived at the destination efficiently and damage free, and at a very reasonable cost. The store also does printing jobs and seamless Amazon type returns. Do not hesitate to patronize this business!