Tractor Supply Co. - Simsbury, Connecticut

Raquel C.

I have never had such pleasure working out an issue I had with something I purchased before. The people at this store are incredibly respectful, they listened to my concern and resolved the problem. Jeff is so professional, and I would recommend this store any day! I wish I got the woman's name that I spoke with yesterday, she was also phenomenal. I may never return to the Vernon store again. Love Simsbury TS!!!!

Alex T.

We needed to buy a tractor, so I visited Tractor Supply in Simsbury, Connecticut, which is in our area.

The salesperson, Jacquelyn, was very friendly and offered to help me choose a tractor. She was very knowledgeable in explaining the advantages of the different models and helping me order the model I chose.

When I got home, realizing that the model I chose was too big for our garage, I called the store and asked to cancel my order. The store manager Jeff who answered my call immediately explained how to cancel my order and gave me a customer service number to call to cancel my order.

The customer service representative, Chalsey, not only processed my cancellation request very quickly, but also helped me get a full refund for the cancelled purchase.

Summarizing my impressions from communicating with different employees of different departments of Tractor Supply, I came to the conclusion that the company has a customer-oriented policy. Therefore, when I need to buy something that is there, I will first come to the company store.

Deborah G.

Great great service. I went there to purchase a pellet stove the store manager and the cashier was so helpful. I encourage everyone to visit that tractor supply store. You won’t regret it. Customer service excellent. They were there to help me and answer all of my questions and I did purchase a pellet stove, thank you to the evening staff God bless you

Blue 6.

Very finicky staff at this tractor supply. Specifically the manager and one of the guys who does the propane. The type that selectively enforces various tank regs (that no one else ever does), so you never know what to expect. Recommend going to a different tractor supply where they're much more reasonable and relaxed.

Karen V.

Was so excited, went to get my bunny food, and other treats for my parents dog, saw plants Violet's for clearance, 3 dollars, looking at them which were half dead, ask a nice lady and her husband do you think I can revive them she said to far gone , then they help me pull down from way up top and they said I could probably revive them, I was so thankful for there help, plants were half dead, went in to store asked clerk if I may leave the 3 dollar plants at the register, and she said sure got alit of items, and went to ring out she told me the plants were now 14:99. , I showed her the sign and she still declined to it and said a stranger put the sign there, I will never ever go to a place that is that disrespectful and treat customers like that, sorry you no longer have my business, or my friend and family

Jon D.

First of all, let me start this off with if I could give the one in Simsbury negative Stars I would. I went there to buy a pair of boots and I go to this tractor supply all the time. They only had one size for the pair. I wanted in my size. I open the box and looked at the boots and noticed that they were all scoffed up and scratched. It looked like somebody had bought them wore them around for a day and then returned them to the store. So I asked the lady if. They had any more boots in the back Somewhere in that size and point it out the scoffs, hoping that maybe they could either order me a new pair. Or.
Maybe figure out a way to do something about the current pair because I really needed a pair of boots. The lady very rude. They told me that if I oiled them the scoffs would come out now. I have been wearing boots my entire life. Those were very clearly deep scratches. They would not come out. Secondly, in what world do you buy a damaged product? Have to go buy something else to make the product new. Still pay full price and have to spend the time and money to make that product look the way It should be in the store. Also the employee was extremely rude and to preoccupied making jokes with her 2 other coworkers instead of helping the customers

Paul B.

Got some nice chicks today. Thanks

Tony T.

My wife and I stopped into your store today, looking for a zero-turn lawnmower and a few supplies. Customer service was great, staff was very knowledgeable, Sarah & Angelica set me up on a test drive while Jess taught my wife all about raising chickens. Truly a hometown feel at this Tractor Supply. Everything you need in one place, great hours, friendly staff and good inventory. They're even going to let me borrow their trailer to bring my new mower home tomorrow 👍. We're definitely happy to have TSC in the neighborhood!