TruGreen Lawn Care - Windsor, Connecticut

Marybel S. M.

Ansiosa d ver pronto resultados d mi jardin,

Greg A.

TruGreen ruined my lawn. When dry, brown patches first appeared, I tried to get someone to assess the situation. Despite many calls over several weeks I only got lip service, and the problem got much worse. No one even attempted to address my concerns. You can’t reach the local office, only a call center where they “just say what the customer wants to hear.” I got false promises and a destroyed lawn. Read the reviews: good unless there is a problem; but if there is you’re on your own. The "owners" answers to negative reviews are just PR to appear responsive. Good luck.

Jamy N.

Jaden S. is a very professional, polite young man. I arrived home just as he was finished with applying fertilizer and weed control. I am sure he has many stops to make, however he put his truck in park, got out to approach me, greeted me with a smile and told me exactly what product he applied and that it should be watered in. I couldnt be more pleased with the professionalism and courtesy he displayed and he should receive the credit he deserves when he returns back to your office. Well done .

Sherry K.

For 15 years my lawn looked awful even though we tried to fix it. Then hired Trugreen. Each year it looked better and better. Last year it looked great but this year really amazing. They fixed everything and Pete and Bianca were great.

Matthew K.

Ever since I switched to tru green my lawn has ben declining. I noticed an issue with my last service being incomplete. They only fertilized a portion of the lawn and left. I've called customer service 4 times to get a manger to address my concerns and I've was told they would message him again but they can't force him to reach out to me . I was also told they would service my lawn every 4-6 weeks but they usually come at 8 weeks after I call and ask why they haven't come yet.

N T.

A manager has visited my property since my discussions with TruGreen after many repeated attempts to explain that I don't want technicians I want a field manager because my lawn is being destroyed. I've sent photos of a lush green lawn no patches. It has been turned into a yellow patched disaster. My neighbors who don't do anything with their lawns have no burn marks on their general lawns.

Although very pleasant, The use of technicians that come out not understanding lawns or having enough industry experience is a problem as well. there's a huge communication breakdown among the technicians and various departments I personally had to stop a third technician from attempting to apply a third application on my burnt lawn.

My lawn would have been completely White had I not stopped them.

I called to report my lawn turning yellow after a first summer application that was applied in high heat. After that they sent someone over who was supposed to review the lawn instead he applied another application. I called back in again to say now my lawn is very burnt. They sent over a third person who I ran outside to, he was holding a sprayer about to spray the lawn a third time. That's why I feel there's a communication breakdown that led to this situation.

The customer care 911 email likewise have many different admin people who in my opinion don't research the client enough. I try to communicate but I get a reply from a different person each time. Today they tried to send out a fourth person to evaluate my lawn despite explaining that I already had a manager here and an ongoing discussion thread.

The lawn is so spotted with yellow markings and burn areas that you might as well consider this property damage.

Everyone I speak to is respectful and trying to be professional but there's definitely a breakdown of follow-through and what I feel needs to be one manager taking ownership of the whole property.

They have offered to overseed No charge based on this but I've worked so hard with them over the years to get my lawn to a perfect spot-free patch free result only to have it ruined because of these breakdown in communications.

I don't feel this resolves my situation it leaves me at the peak of our summer season with a destroyed lawn. Not much can be done from here.

Super O.

I just had my lawn fertilized by TruGreen after an error.. the technician accidentally did my neighbor's yard. I called TruGreen and told them that I understand things happen and I didn't want the technician to get into trouble for his error they came right out two days later and completed the service free of charge I really appreciate that.. my technician Keith is a great guy very personable and does a good job thank you all and keep up the good work..

Everett F.

Everything was good introduced ourselves and very nice person and checked out the yard before he started spraying and got everything done and I was very happy